FAQ
1. How can I successfully complete an order?
Select your desired items, add them to your cart, fill in necessary details, proceed to checkout, and finalize the purchase using secure online payment methods.
2. Which payment options are available during checkout?
We accept multiple payment methods like debit cards, credit cards, UPI, digital wallets, net banking, and other trusted payment systems for secure transactions.
3. Will I get an order confirmation after payment?
Yes, a confirmation email is automatically sent to your registered email once your payment is verified and the order is successfully processed in our system.
4. Can I make changes after confirming an order?
Order modifications are allowed only before processing begins; once the order is in active preparation, no changes or cancellations can be applied to it.
1. How long does delivery usually take to arrive?
Deliveries typically reach customers within 3-8 business days, depending on your location relative to our nearest warehouse or order fulfillment center.
2. When will my order be dispatched after confirmation?
After confirmation, orders are prepared for the shipment process within 1-2 business days. Weekends and public holidays may affect the dispatch timing.
3. Can I update my shipping address after ordering?
Shipping address changes are permitted only before order processing starts. Please review and confirm details during checkout to prevent any delivery delays.
4. What should I do if my order is delayed?
If delivery exceeds the expected timeframe, quickly reach out to customer support for assistance, and status updates regarding your delay in shipment.
1. Can I cancel my order after placing it?
Orders can be cancelled only before being packed. Once dispatched, cancellation is no longer possible; instead a new order must be placed if required.
2. How do I cancel a specific item from my order?
Log into your account, navigate to your purchase history, and cancel the particular product provided it hasn’t entered processing or shipment procedure.
3. How will my refund be processed for cancellations?
Refunds are returned to the original payment method and typically reflect within five to seven business days, depending on your bank’s processing timelines.
4. Is it possible to undo a cancelled order?
Once an order is cancelled, it cannot be undone under any circumstances. You will need to place a new order to purchase the same product again.